Returns & Refunds Policy

LAST UPDATED: 30th day of May 2022

Refunds

All sales are final and no refund will be issued due to the nature of custom-made goods.

Questions

If you have any questions concerning our return policy, please send an email to admin@directcurtain.com.

 

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    Blind quick measure guide

    Direct-curtain-blind-quick-measure-guide-v2
    First, follow the orange lines to measure the window width and height.

    Next, as a rule of thumb, add a 0.10m-0.15m (10-15cm) allowance to each side of the measurement. This will allow the blind to overlap the window and reduce light leakage from the sides.

    For Illustration: Blind Width = Window Width + 0.10m + 0.10m

    Blind Height (with beam) = Window Height + 0.10m

    Blind Height (w/o beam) = Window Height + 0.10m + 0.10m 

    In the above example, there is a beam right above the window. As the blind’s headrail will be mounted on the beam directly, there is no need to add 10cm to the top.

    If there is no beam, the blinds will be mounted 10cm upwards from the top of the window frame.

    Notes:  1 . The 10-15 cm (4-6 inches) allowance is a general guide, it can be more or less depending on individual’s preference. The more overlap you have, the lesser will be the ambient light leakage.

    2. All blinds measurements are inclusive of the headrail & bottom bar. For roller/combi blinds, please note that the fabric width will be approximately 1.25~1.5 inches (3.2~3.8 cm) narrower than the headrail.

    Example Picture for Point 2: Roller Blind Width Illustration-watermark

    Curtain quick measure guide

    Direct curtain - curtain quick measure guide

    For curtain width, generally it will be from wall-to-wall. You can easily estimate the width from the floorplan.
     
    For HDB beam-to-floor, the height is usually 2.1m to 2.23m approximately.
     
    For HDB ceiling-to-floor, the height is usually 2.4m to 2.7m approximately.
     
    For Illustration:
    Curtain Width = Wall-to-Wall Width
     
    Curtain Height (beam) = Beam to Floor Height
     
    Curtain Height (ceiling) = Ceiling to Floor Height 
     
    Notes:
    1. As long as the required height is not more than 2.60-2.85m, it won’t affect the price. Generally, without joining fabrics, 100% blackout curtains can support till 2.45-2.65m height, and Dim-out curtains can support till 2.85m height. (This also depends on the type of fabrics.)
     
    2. We only work with curtain tracks or rails. We do not carry curtains rods/poles regrettably.
     
    P.S.
    For curtain, normally it will be done from beam-to-floor to save some floor space.
     

    Delivery + Installation Fee & Notes

    1) Delivery plus installation starts at min. $80 for up to 5 indoor items. Additional indoor items are at $10 each. (For mainland Singapore only.)
     
    2) Outdoor Roller Blinds start at $50 per item. Zip Blinds are at $80 per set.
     
    3) Other items such as motors, exceptional tall ceilings & etc will require a custom estimate.
     
    4) Delivery only (without installation), Self-collection and/or DIY installation can be arranged as desired to save on costs.
     
    5) If the unit is not at lift level, stair-climbing charges are applicable. This is the same for within a Landed property, HDB Executive Maisonette, Condo Penthouse & similar.
     

    Site Survey Fee & Notes

    1) A nominal on-site consultation fee of $50 is payable upfront. It will be used as a CREDIT towards purchases of more than $480. (In the event of non-purchase, this fee is non-refundable due to time & labour spent.)
     
    (If the site is not ready or if there is a change of mind after the first site visit, subsequent site surveys will be chargeable and are not reimbursable.)
     
    2) The best time to do a site survey is after installation of the window grilles, carpentry around window, flooring, aircon & trunking, electrical casing and curtain pelmet are completed, as all these will affect the measurements. If the painting is also done, it is also easier to match the colours to your room walls.
     
    3) During the site survey, we will bring along the popular fabrics samples. If you wish to view a wider range of fabrics, you can make an appointment to visit our showroom in Bedok.
     
    4) For DIY measure, the site survey fee is not required. Do note that you have to be confident of your measurements, as alteration fees for “big to small” are applicable. “Small to big” alterations are impossible. Additional transport charges are required for re-delivery. We can also guide you to measure if desired.
     
    5) In any case, we can give you a free estimate over your floorplan or measurements first, so you can decide if we are a good fit before committing to a site survey. :)

     

    GREENGUARD Gold

    Greenguard-gold-certified-fabric-direct-curtain

    GREENGUARD Gold Certified fabrics reduces chemical emissions and minimizes the risk of chemical toxicity in indoor spaces.

    This certification was developed by UL, which helps companies demonstrate commitment to healthier indoor environments. 

    Read more about GREENGUARD certification here.

    OEKO-TEX® STANDARD 100

    Oeko-tex-certified-fabric-direct-curtain

    OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances and sets the benchmark for textile safety, from yarn to finished product.

    Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.

    Read more about OEKO-TEX® Standard 100 certification here.