Website Privacy Policy

LAST UPDATED: 27th day of October 2018

Direct Curtain takes your privacy very seriously. We ask that you read this privacy policy (the “Policy”) carefully as it contains important information about what to expect when Direct Curtain collects personal information about you and how Direct Curtain will use your personal data.

This Policy applies to information we collect on www.directcurtain.com and its sub-domains about:

i) visitors to our website (the “Site”); and

ii) people who register their names, phone numbers, and emails with us.

1. INFORMATION COLLECTED FROM ALL VISITORS TO OUR WEBSITE

We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Site through the use of cookies and similar tracking devices. For example, we may monitor the number of times you visit our Site or which pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on “Our Use of Cookies” below.

2. INFORMATION COLLECTED FROM USERS WHO REGISTER THEIR CONTACT DETAILS WITH US

When you register your contact details with us, we may use it for the following:

(a) will send you newsletters, contact you about products and services we think may be of interest to you.

If you agree to us providing you with this information, you can always opt out at a later date. If you would rather not receive this information, please send an email message explaining your intention to opt out to admin@directcurtain.com.

By submitting your details you consent to the use of those details as set out in this policy.

3. OUR USE OF COOKIES

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the Site and to compile statistical reports on Site activity. For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our Site features may not function if you remove cookies from your browser.

These cookies do NOT in anyway identify you or give us access to your computer.

We may use third-party web services on our Site. The service providers that administer these services use technologies such as cookies (which are likely to be analytical/performance cookies or targeting cookies), web server logs and web beacons to help us analyse how visitors use our Site and make the information displayed on it more relevant to your interests. The information collected through these means (including IP addresses) is disclosed to these service providers. These analytics services may use the data collected to contextualise and personalise the marketing materials of their own advertising network.

For example, we may use Google’s “Remarketing” service (Google AdWords and/or Google Analytics Advertising Features) to target our ads to you based on your prior use of the Site when you visit other sites or perform searches in Google’s network. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page at https://www.google.com/settings/ads. You may also opt out of Google Analytics Tracking by visiting here: https://tools.google.com/dlpage/gaoptout/. For more information on the privacy policy of Google, please visit this page: https://policies.google.com/privacy.

We also use Facebook’s remarketing service to customise content and advertising, to provide social media features and to analyse traffic to the site. You can learn more about online interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950. You may also opt out of Facebook’s interest-based advertisements by following these instructions on this page: https://www.facebook.com/help/568137493302217. For more information on the data policy of Facebook, please visit this page: https://www.facebook.com/privacy/explanation.

Note that NO personal identifiable information about you will be collected through the use of Google’s, Facebook’s or any other third-party remarketing system.

You may view a list of other third party service providers who collect information, and/or opt-out of such collection of information about you, by visiting http://www.networkadvertising.org/choices/ or http://www.aboutads.info/choices/.

4. HOW WE PROTECT YOUR INFORMATION

We are committed to maintaining the security of personal information. We have put in place appropriate security procedures and technical and organisational measures to safeguard your personal information. For site security purposes and to ensure that this service remains available to all users, we use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

5. ACCESS TO YOUR INFORMATION AND UPDATING AND CORRECTING YOUR INFORMATION

Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to admin@directcurtain.com. We may make a small charge for this service.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to Direct Curtain changes, for example, if you change your email address, name or payment details, or if you wish to cancel your registration, please let us know the correct details by sending an email to admin@directcurtain.com. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

6. NON-DISCLOSURE

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

7. LINKS TO OTHER WEBSITES

Our Site may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

8. SALE OF BUSINESS

If Direct Curtain’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

9. CHANGES TO PRIVACY POLICY

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page, so that you may be aware of the information we collect and how we use it at all times. This privacy policy was last updated on the 27th day of October 2018.

10. HOW TO CONTACT US

We welcome your views about our Site and our privacy policy. If you would like to contact us with any queries or comments please send an email to admin@directcurtain.com.

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    Blind quick measure guide

    Direct-curtain-blind-quick-measure-guide-v2
    First, follow the orange lines to measure the window width and height.

    Next, as a rule of thumb, add a 0.10m-0.15m (10-15cm) allowance to each side of the measurement. This will allow the blind to overlap the window and reduce light leakage from the sides.

    For Illustration: Blind Width = Window Width + 0.10m + 0.10m

    Blind Height (with beam) = Window Height + 0.10m

    Blind Height (w/o beam) = Window Height + 0.10m + 0.10m 

    In the above example, there is a beam right above the window. As the blind’s headrail will be mounted on the beam directly, there is no need to add 10cm to the top.

    If there is no beam, the blinds will be mounted 10cm upwards from the top of the window frame.

    Notes:  1 . The 10-15 cm (4-6 inches) allowance is a general guide, it can be more or less depending on individual’s preference. The more overlap you have, the lesser will be the ambient light leakage.

    2. All blinds measurements are inclusive of the headrail & bottom bar. For roller/combi blinds, please note that the fabric width will be approximately 1.25~1.5 inches (3.2~3.8 cm) narrower than the headrail.

    Example Picture for Point 2: Roller Blind Width Illustration-watermark

    Curtain quick measure guide

    Direct curtain - curtain quick measure guide

    For curtain width, generally it will be from wall-to-wall. You can easily estimate the width from the floorplan.
     
    For HDB beam-to-floor, the height is usually 2.1m to 2.23m approximately.
     
    For HDB ceiling-to-floor, the height is usually 2.4m to 2.7m approximately.
     
    For Illustration:
    Curtain Width = Wall-to-Wall Width
     
    Curtain Height (beam) = Beam to Floor Height
     
    Curtain Height (ceiling) = Ceiling to Floor Height 
     
    Notes:
    1. As long as the required height is not more than 2.60-2.85m, it won’t affect the price. Generally, without joining fabrics, 100% blackout curtains can support till 2.45-2.65m height, and Dim-out curtains can support till 2.85m height. (This also depends on the type of fabrics.)
     
    2. We only work with curtain tracks or rails. We do not carry curtains rods/poles regrettably.
     
    P.S.
    For curtain, normally it will be done from beam-to-floor to save some floor space.
     

    Delivery + Installation Fee & Notes

    1) Delivery plus installation starts at min. $80 for up to 5 indoor items. Additional indoor items are at $10 each. (For mainland Singapore only.)
     
    2) Outdoor Roller Blinds start at $50 per item. Zip Blinds are at $80 per set.
     
    3) Other items such as motors, exceptional tall ceilings & etc will require a custom estimate.
     
    4) Delivery only (without installation), Self-collection and/or DIY installation can be arranged as desired to save on costs.
     
    5) If the unit is not at lift level, stair-climbing charges are applicable. This is the same for within a Landed property, HDB Executive Maisonette, Condo Penthouse & similar.
     

    Site Survey Fee & Notes

    1) A nominal on-site consultation fee of $50 is payable upfront. It will be used as a CREDIT towards purchases of more than $480. (In the event of non-purchase, this fee is non-refundable due to time & labour spent.)
     
    (If the site is not ready or if there is a change of mind after the first site visit, subsequent site surveys will be chargeable and are not reimbursable.)
     
    2) The best time to do a site survey is after installation of the window grilles, carpentry around window, flooring, aircon & trunking, electrical casing and curtain pelmet are completed, as all these will affect the measurements. If the painting is also done, it is also easier to match the colours to your room walls.
     
    3) During the site survey, we will bring along the popular fabrics samples. If you wish to view a wider range of fabrics, you can make an appointment to visit our showroom in Bedok.
     
    4) For DIY measure, the site survey fee is not required. Do note that you have to be confident of your measurements, as alteration fees for “big to small” are applicable. “Small to big” alterations are impossible. Additional transport charges are required for re-delivery. We can also guide you to measure if desired.
     
    5) In any case, we can give you a free estimate over your floorplan or measurements first, so you can decide if we are a good fit before committing to a site survey. :)

     

    GREENGUARD Gold

    Greenguard-gold-certified-fabric-direct-curtain

    GREENGUARD Gold Certified fabrics reduces chemical emissions and minimizes the risk of chemical toxicity in indoor spaces.

    This certification was developed by UL, which helps companies demonstrate commitment to healthier indoor environments. 

    Read more about GREENGUARD certification here.

    OEKO-TEX® STANDARD 100

    Oeko-tex-certified-fabric-direct-curtain

    OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances and sets the benchmark for textile safety, from yarn to finished product.

    Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.

    Read more about OEKO-TEX® Standard 100 certification here.

    Types of Mechanism

    Blackout Roller Blind Denim Blue Grey close-up

    1) Chain Pulley

    This is the standard chain pulley system that allows you to raise or lower the blind smoothly with minimal effort.

    2) Cordless One Touch

    This Cordless One Touch system let you lift up and down the blind easily without the use of a chain. It allows unlimited stopping positions.

    Recommended for smaller and half-height windows. (See applicable size limits below.)

    3) Cordless Auto Spring

    This Cordless Auto Spring system let you retract the blind easily without the use of a chain. You can stop the blind at any position while lowering the blind.

    Recommended for smaller and half-height windows. (See applicable size limits below.)

    Size Limits for both Cordless Mechanisms:

    – Min. Width is 0.8m;
    – Max. Width is 2.3m,
    – Max. Height is 3m;
    – Max. Area is 40 sq ft.

    Please adjust or split the blind into smaller sets as necessary.

    Types of Headrail

    headrail bare tube_blackout_blockout_indoor_roller_blind_porcelain_white
    Blackout Roller Blind Denim Blue Grey close-up

    1) Basic

    The standard basic bare headrail system offers versatile installation options. The headrail can be mounted discreetly under a beam or ceiling, or rotated for wall mounting, provided there are no obstructions such as window handles or grilles.

    This flexibility ensures seamless integration with your window design.

    Roller blinds with pelmet casing cassette - 213 Beige

    2) Classic Pelmet Cassette

    The classic pelmet cassette elegantly conceals the exposed roller tube, while its front is beautifully wrapped in the same fabric as the blind itself.

    This thoughtful design not only reduces light leakage from the top of the blind but also minimizes dust accumulation, ensuring your blind remains a stunning and functional addition to any room.

    Note that the classic pelmet cassette is more bulky and requires a larger space for mounting.

    Types of System Colours

    The System refers to 3 parts:
    – Headrail,
    – Bottom bar, and
    – Pull chain.

    headrail bare tube_blackout_blockout_indoor_roller_blind_porcelain_white

    1) White System

    This is the standard white system which is the default configuration for all roller blinds.

    roller blind black system

    2) Black System​

    Here is an example of Black System. Suitable for dark-coloured blinds. You may request to change to black system for free, without any additional charges.

    Fabric Roll Direction

    standard_inside_roll_versus_reverse_outside_roll